Contact Planet Rock Casino Support
Contact our support
For help with planetrockcasinouk.co.uk, email our support at [email protected]. Give your message a clear subject and explain what you need help with. If a page is not working, include its address and describe what happened.
Casino account enquiries concern the service operated by Grace Media (Gibraltar) Limited. The operator's support channels below relate to that service; [email protected] is the contact for planetrockcasinouk.co.uk.
Choose the right support route
| Your enquiry | Where to start |
|---|---|
| A question or problem with planetrockcasinouk.co.uk | Email [email protected] with the relevant page address. |
| Login, payments, bonuses or gameplay | Use the casino service's Support area and its Live Chat option. |
| Identity checks or documents already submitted | Use the operator's account verification support. |
| Gambling limits, a break or self-exclusion | Use the casino account's Safer Gambling controls; see our responsible gambling page below. |
| A complaint about the casino service | Raise it with the operator's customer support and explain the outcome you are seeking. |
The operator lists support on every day of the week, including throughout the year. This does not specify round-the-clock opening hours or guarantee an immediate reply. Its Live Chat identification process asks for your name and the email used for your casino login.
What to include
To help us understand a planetrockcasinouk.co.uk enquiry, include:
- A brief account of the problem and when it occurred.
- The page address, error message or relevant reference.
- A screenshot if useful, with private information hidden.
Never send your password or card security code. For casino verification, use the operator's document uploader within your account rather than attaching identity documents to a general planetrockcasinouk.co.uk enquiry.
Account closure and gambling concerns
The operator allows account closure through account settings or customer support. Its Terms allow up to 72 hours to implement an emailed closure request, and account activity remains your responsibility until closure takes effect.
Closing an account is different from self-exclusion. If you need to stop gambling, use the operator's cooling-off or self-exclusion controls. Our responsible gambling page explains these options further.
Complaints about the casino service
Grace Media (Gibraltar) Limited's complaint procedure starts with customer support. Its Terms provide for a reply within three working days unless further investigation is needed. If the response does not resolve your concern, you may request review by a manager or supervisor, with a response or update within ten working days.
For unresolved disputes concerning activities regulated by the Gambling Commission, the operator names eCOGRA as its free independent dispute service. Its Terms permit referral at any time, while recommending referral after a deadlock letter and within twelve months of the initial complaint. These arrangements concern the operator's casino service.