Planet Rock Casino Privacy Policy
Privacy and your account
At planetrockcasinouk.co.uk, we explain how personal information is handled when you use our website and Planet Rock Casino services. For questions about our website at planetrockcasinouk.co.uk, contact [email protected].
Grace Media (Gibraltar) Limited is the company identified in the casino's privacy policy. The account-processing arrangements below describe that operator's activities. Its identity, data protection contact and account records should not be confused with the support contact for planetrockcasinouk.co.uk.
Information used by the casino operator
The information the operator collects depends on the features you use. Its policy describes these categories:
| Category | Examples |
|---|---|
| Personal details | Name, birth date and gender |
| Contact and profile details | Email, phone number, postcode, interests and preferences |
| Financial details | Payment-card information |
| Device information | IP address, browser version and operating system |
Some areas can be browsed without supplying personal details. Account services may require information that is necessary to provide those services.
Why information is processed
The operator uses information to create and administer accounts, provide access to games and services, respond to enquiries and personalise the customer experience. Other stated purposes include research, understanding website use and meeting gambling-related regulatory duties.
Its policy identifies contractual necessity, consent and legitimate interests as grounds for processing. Marketing may involve email, calls, text messages or post where permission has been given or the activity is otherwise permitted. Offers can include promotions for associated brands.
Sharing and account checks
The operator may share relevant information within its corporate group and with service providers. These providers can support identity and age checks, payments, advertising, marketing and search facilities. Information may also be disclosed where a legal requirement, court process or public authority requires it.
Creditsafe and Transunion are specifically named as recipients of some account information. Their functions include affordability and credit-risk assessment, identity checks, fraud prevention and anti-money-laundering work.
The policy also allows sharing of anonymised usage statistics. If a business activity changes ownership, related personal information may transfer with it, with use limited to the purposes for which it was collected.
Storage and retention
The operator's policy allows storage and processing outside the European Economic Area, including India. It describes safeguards intended to protect information during overseas processing. This is not a promise that every record stays in the UK.
The policy states a one-year retention period after account closure for unresolved bets or complaints. It also allows records to be kept where business, regulatory, compliance or legal reasons require continued retention. Closing an account therefore does not mean that every record is immediately erased.
Choices and privacy requests
The operator's policy describes rights to:
- Ask what information is held and obtain a copy.
- Correct information that is wrong or incomplete.
- Request deletion or a restriction on processing.
- Request a reusable copy of personal information.
- Object to particular uses of information.
- Raise issues concerning profiling or automated decisions.
These rights have conditions. Withdrawing consent or requesting deletion does not automatically end processing required for a legal obligation or the handling of legal claims. The policy also lists exceptions involving expression and information, public-interest tasks, public health, research, statistics and archiving.
For casino marketing, use the unsubscribe option in the message or change the preferences in your account. Consent can be withdrawn; an opt-out from promotions does not remove account-related recordkeeping requirements.
Getting help with a request
For our website at planetrockcasinouk.co.uk, email [email protected] and explain which information or interaction your enquiry concerns. Do not include your password or full payment-card details.
For information held in your casino account, address the request to the operator's data protection contact through casino account support. Make clear whether you want access, correction, deletion or another action. The operator's policy also recognises the option of complaining to the Information Commissioner's Office about its handling of personal information.
Cookies and other websites
Cookie settings can affect saved preferences, login sessions and other features. Read our cookie policy for more information. Blocking or clearing cookies in your browser can remove saved settings or interrupt features that depend on them.
When following a link to another website, check that website's privacy notice before entering personal information. Its handling of your details may differ from the arrangements described here.