Responsible Gambling at Planet Rock Casino
Your gambling controls
At planetrockcasinouk.co.uk, we want you to understand the choices available when gambling becomes difficult to manage. Gambling puts your money at risk. A limit helps control an aspect of play; it does not remove that risk.
The account tools described here are provided under Grace Media (Gibraltar) Limited's casino terms. You can find them through the Responsible Gaming option in My Account. Choose cooling-off or self-exclusion if you need to block access, rather than relying on ordinary account closure.
Limits for deposits and sessions
| Tool | What the operator's terms provide |
|---|---|
| Session limit | A way to manage the length of a playing session. Selecting it does not require the operator to close your account, apply self-exclusion or block further use of its services. |
| Deposit limit | A cap on deposits over a day, week or month. The periods roll continuously; they do not restart at calendar boundaries. |
| Transaction history | Account records you can review when checking your gambling activity. |
When deposit limits overlap, the more restrictive allowance governs what you can deposit. For example, a £30 monthly cap still applies even if a separate weekly allowance would otherwise permit another deposit. The operator may also impose deposit restrictions under its safer gambling policy.
Taking a cooling-off break
The operator offers breaks lasting from 24 hours to six weeks. Confirmation suspends account access immediately, and the restriction extends across accounts on its network. Once selected, the break cannot be shortened or cancelled by support.
Existing balances stay on the account. Bets already placed, including advance bingo purchases, remain in place and cannot be cancelled because you have chosen a break. Any resulting winnings are added to the balance, but access to those winnings waits until the break finishes.
Choosing self-exclusion
Self-exclusion lasts between six months and five years under the operator's terms. It covers the operator's services, and you must not open or use accounts elsewhere within the Grace Media (Gibraltar) Limited network during that period.
Previously bought bingo tickets cannot be cancelled through self-exclusion and are unavailable to you during the exclusion. The operator undertakes reasonable measures to prevent play and suppress marketing while the restriction applies; these measures are not a guarantee that attempts to bypass them will fail.
Keep your personal details accurate. Do not use altered details or another account to get around a restriction. The operator's terms provide for voiding bets and winnings when exclusion is bypassed. Any repayment of deposits remains subject to those terms and the operator's applicable obligations; it is not an automatic refund entitlement.
Returning after self-exclusion
An exclusion ending does not automatically restore access. The operator's procedure requires you to:
1. Email casino account support to request reopening after the exclusion has ended. 2. Allow a further 24-hour cooling-off interval. 3. Confirm again after that interval that you still want the account reopened.
The operator may telephone you to assess whether reopening is appropriate. It can refuse restoration; its terms describe that refusal as final, without an appeal route.
GAMSTOP and account closure
GAMSTOP offers a separate exclusion covering gambling websites and apps operated by companies licensed in Great Britain, for your chosen exclusion period. Registration is available at www.gamstop.co.uk. Do not try to evade either GAMSTOP or an account-level exclusion by registering again with different details.
Ordinary closure is different: the operator allows a closed account to be reopened on request. Email closure requests may take up to 72 hours to process, and activity before closure remains your responsibility. Use the dedicated safer gambling controls when your reason for stopping is gambling-related harm.
Protecting under-18s
Casino registration requires a minimum age of 18. Keep account credentials away from children, particularly on shared devices, and consider parental filtering software. Under the operator's terms, underage play leads to investigation and account closure: bets and associated winnings are voided, and deposits are returned.
Support and other policies
For help finding information on planetrockcasinouk.co.uk, email our support at [email protected]. To apply an account restriction, use the casino account controls or contact casino account support directly. An email about our pages is not confirmation that an account restriction has been applied.