Planet Rock Casino Terms and Conditions
Using our website
At planetrockcasinouk.co.uk, we set out the main conditions you should understand before using Planet Rock Casino. Read these alongside the rules for your chosen game and any promotion you select. Gambling involves financial risk: you can lose the money you stake.
The casino service agreement described in the operator's Terms is with Grace Media (Gibraltar) Limited. The account, payment and gameplay conditions below concern that operator's services. They do not identify planetrockcasinouk.co.uk as the licensed operator.
Who can open an account
The operator's conditions require you to be at least 18, resident in the UK and physically within the UK when playing. You must also be legally able to enter the agreement and use the service where you are located.
When applying, you must:
- Give accurate personal and contact details and keep them current.
- Register for yourself, retain personal control of your account and keep only one account per brand.
- Have authority to use a valid payment method belonging to you.
- Be outside any applicable self-exclusion, including GAMSTOP and exclusion from another Grace Media site.
- Meet the operator's restrictions concerning employees, suppliers and their close relatives.
A previous operator-imposed account closure can affect eligibility; voluntary closure and dormancy are treated differently. The operator can decline an application. Creating an account does not guarantee acceptance.
Identity checks and account security
The operator must verify your age and identity before accepting a deposit. If electronic checks cannot establish these, supporting documents may be needed, such as identification, proof of address or a bank statement.
Further checks can cover payment ownership and the origin of funds. Failure to provide satisfactory documents within the requested period can lead to account restrictions, suspension or withheld payments while verification remains incomplete.
Protect your password and account details, avoid saving credentials on shared devices and report suspected unauthorised access promptly through account support. Tell account support when personal details change or a payment card is replaced, lost or stolen.
Deposits, withdrawals and customer funds
The operator's general payment conditions include the following:
| Item | Condition |
|---|---|
| Minimum deposit | £10 |
| Small withdrawals | A withdrawal below £30 carries a £1.50 processing charge. The stated minimum-withdrawal requirement does not apply when closing an account. |
| Payment ownership | Use your own lawful payment method. Company payment methods and methods in another person's name are prohibited; winnings arising from those deposits can be voided. |
| Withdrawal destination | Repayment normally starts with the depositing method. The operator reserves the option of paying by cheque following its risk assessment. |
| Checks before payout | Identity, gameplay errors and compliance with the terms may be checked before winnings are released. |
Check the available payment options within your account before depositing. No payment timetable is promised here. Provide correct withdrawal details: recovery of a misdirected payment is not guaranteed.
The operator does not offer credit or pay interest on account balances. Its terms describe customer money as separated from business banking funds but rated Not Protected in insolvency: separation does not guarantee that your balance would be returned if the business failed.
Games and promotions
Read a game's own rules before placing a stake. Stakes are deducted when a bet is made; the operator does not normally allow cancellation or refunds unless a qualifying error is established.
Cheating, automated play, exploiting faults and disguising location to bypass territorial restrictions are prohibited. Technical interruptions are handled according to the game state and applicable rules; a lost connection does not automatically produce a refund.
Each promotion has separate eligibility, staking, wagering and conversion conditions. Check those conditions before opting in. Breaching them can invalidate the reward and related winnings. This page does not grant a bonus entitlement.
Closing, restricting or leaving an account inactive
You can request closure through your account or account support. Email closure requests may take up to 72 hours, and activity before closure remains your responsibility. Ordinary closure can be reversed on request and does not provide self-exclusion protection. Use the dedicated safer gambling controls when you need a break or exclusion.
The operator can suspend or close accounts for reasons including suspected fraud, incorrect verification details, duplicate accounts and prohibited access. Funds may be unavailable during a suspension.
After 12 consecutive months without a deposit, bet or withdrawal, the operator may classify an account as inactive. A reminder gives 30 days to make a qualifying transaction before deductions begin. From month 13, the stated inactivity charge is 10% of the balance, continuing until qualifying activity, a withdrawal request or a zero balance. No charge applies to an empty account.
Changes and support
The operator's terms provide for notice of material amendments, with those amendments taking effect 14 days after notification. Review any notice before continuing to use the casino service.
For questions about our pages at planetrockcasinouk.co.uk, contact support at [email protected]. For account transactions, verification or closure, use the support facility within your casino account. Do not send passwords or payment credentials by email.